Returns & Exchanges
At Youtooz, we want to ensure you are completely satisfied with your limited edition collectibles and apparel. If your item arrives damaged or you are unhappy with your purchase, you may initiate a return or exchange within 30 days of delivery.
Initiate Your Request
Contact our support team at [email protected] with your order number and a brief explanation of why you would like to return or exchange your item.
Review and Approval
Our team will review your request within 48 hours; for damaged items, please ensure you have attached clear photos of the product and the packaging.
Pack and Ship
Once approved, securely pack your item in its original collectible packaging and use the provided prepaid shipping label to send it back to our warehouse.
Receive Refund or Replacement
After we receive and inspect your return, we will process your full refund to the original payment method or ship out your replacement collectible immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing